Schedule Delivery:
is the process by which a customer books a delivery slot directly on the vendor’s online site, prior to completing the purchase.

From a customer centric perspective, a Scheduled Delivery increases the value of a Home Delivery service as it allows the customer to directly choose the delivery date and time slot.

One of the most important aspects of the Customer Value Proposition is to emotionally involve the customer at all stages of the value chain in the purchasing process.